Excellent Customer Service

Hello Paper crafters.  Today I'm sharing a card designed with a newer stamp store.  While the store may be new to you, the designer of the stamps will not be.  The designer is Nina Brackett.  You have probably seen many of her wonderful designs over at StampTV in the past.  Well now, in addition to continuing to design for Layers of Color, she will be designing stamps for The Crafts Meow.  This one was soooo easy to create.  No coloring!  Clean and Simple.  In fact, all 3 sets I received have solid stamps in them for easy cardmaking.  I will be posting more cards using these fun stamps soon.

UPS could learn a little something about customer service!

I just had to take a minute to share some wonderful customer service I received recently.  I order from Scrapbook.com and paid for express shipping.  Scrapbook.com had my order together and shipping within hours of the order!  However, when my package arrived, the box was "dented".  It looked as if UPS had set something heavier on my package.  The package had 12x12 paper in it.  All the paper was damaged with a huge indention that could not be flattened out.  Now the paper was only worth about $8.  But what really upset me was that I had paid extra for shipping and UPS had mishandled my package, resulting in the damage.  I called them and filed a report and was told that I could not use the contents for up to 5 days ...  any of it ...  because someone may be stopping by to take a look at the package to make sure the shipper had packed it correctly.  I explained that I had paid for extra for shipping so that I could get the products asap to use for a call, and now they were telling me to wait 5 days to use the product.  Does that even make sense??  They said I should contact the shipper as well and make them aware of what had happened.  So I let Scrapbook.com know what was going on and how upset that I was with UPS.  The next day, without any hesitation, Scrapbook.com gave me a refund for the expidited shipping and 10% off my order.  Now, that is not why I was contacting them, because it was not their fault, so imagine my surprise when they credited my paypal account.  Talk about customer service!  I felt bad and emailed them again requesting they take the money back since it was not their fault, but they didn't. 

UPS has not even contacted me!

Shame on them!

I will definitely be using Scrapbook.com in the future.  FYI .... other fast shippers:

 Ellen Hutson and Mark's Finest Papers!

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Project Details

Stamps : The Craft’s Meow “Happiness is”

Ink : Tsukineko VersaFine Onyx Black

Patterned Paper : Lilybee Designs “This and That”

Cardstock : Bazzill

Ribbon : local craft store

Deckled Scissors : Fiskars

Aleene’s Tacky Glue

Create A2 card with white cardstock. Trim black cardstock 4.25” x 5.5” and adhere to front of card. Stamp image and sentiment on yellow cardstock with black ink and trim slightly smaller than black cardstock. Trim right edge with deckled scissors and adhere to card front. Trim patterned paper and adhere as shown. Adhere ribbon to front of card leaving extra hanging over top and bottom edges. Add white glue to both ends along the top and bottom of card before cutting so it will not unravel. After glue is dry, trim ribbon along top and bottom edges.

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Challenges

Crafty Emma's - clean and simple

My Partner in Crafting Crime - uncolored image

Craft Your Passion - anything goes

Stampin' Sisters in Christ - use something new (new stamps)